SAFETY IS THE NEW LUXURY

FAQs

Everything you need to know about our reopening plans, reserving appointments, what to expect at your first visit and more.

Q: When will your salons and spas reopen?
A: We have re-opened all salons and retail areas in Phase 1, as of May 16, 2020. We expect to open our spas in Phase 2.

The safety of our guests and staff is our number one priority and we’re making preparations for returning to the salons and spa now.

Q: How do I make a new appointment?
A: Our online booking system is open – you can make an appointment here. For the quickest service we recommend making new appointments online at parisparker.com or on the Pocket Salon app.

The app is available in the App Store and gives you the ability to pick the date and times that work best for you.

Our guest service center is also available: call or text if you prefer to make an appointment that way.

Q: How do I update my existing appointment?
A: We have begun re-staffing our guest service center to support phone reservations. Some existing appointments will need to be rescheduled based on staff availability. We’ve reworked our service provider’s schedules to ensure we’re working with a reduced staff to accommodate a new capacity plan of 10 people per 1,000 square feet, inclusive of staff and clients. Because of that, some appointments will need to be rescheduled. We ask for your patience as we begin to return calls and reschedule appointments.

Q: What can I expect when I arrive for my first salon appointment?
A: To limit 1-1 interaction upon arrival, once you’ve checked in, we welcome you to wait outside, or in your car if preferred.

Once inside, we’ll guide you to a sanitization station before your service begins.

We’ve eliminated beverage services, changing rooms, removed magazines, upholstered furniture and rugs to prevent the possible spread of germs.

Q: How will you use technology to limit interactions?
A: Going forward, we ask our guests to download the Pocket Salon app to prepare for your appointment. Pocket Salon gives you VIP access to view, confirm, and manage your visit with us. On appointment day, check yourself in, add products to your cart, tip your provider(s) and checkout in a couple of taps. If you’re unable to download the app, we will have a greeter on-site to support you.

We’ve moved to contactless payment, we will be a cashless salon and will store your credit card securely on file for future visits.

Q: What personal protection protocols and safety measures are you taking?
A: We’re implementing personal protection protocols including masks, gloves and sanitized capes for every service. We’ll have a mask available for you, should you not have one when you arrive, and kindly ask that you keep your mask on for the duration of your visit with us.

All tools, stations, chairs, seating areas and doors will be sanitized between each guest. The salons will be thoroughly cleaned and disinfected each day.

Q: What social distancing measures are you taking?
A: We’re offering new hours of operation and schedules designed to adhere to social distancing requirements. Our new occupancy plan reduces the number of clients to 10 people per 1,000 square feet, with a station between each guest and stylist.

We’ll be operating by appointment only; only guests with a pre-reserved appointment will be invited in. We love meeting your friends, family and children, however, will not be able to accommodate additional visitors at this time.

Safety and sustainability are core to who we are. For 30 years we’ve been ever-evolving and committed to surviving and thriving during times of crisis. Our promise is to take every possible precaution to keep our clients and staff safe.

Have questions? Be in touch! We can’t wait to see you, it’s time to get your #ParisParkerGoodHairDay back!