GUEST CARE AT OUR SALON & SPA
SAFETY IS THE NEW LUXURY
FAQs
Everything you need to know about our cancellation policy, reserving appointments, what to expect at your first visit and more.
Q: What is your cancellation policy?
A: To secure your appointment(s), we kindly request that you have a card on file. To ensure the smooth operation of our scheduling system and provide the best service to all our guests, we require adherence to the following cancellation policy. Any cancellation or reschedule made less than 24 hours in advance will result in a cancellation fee. For appointments involving multiple services or specialty services, a minimum of 72 hours’ notice is required for cancellation. The amount of the fee will be equal to 50% of the reserved service value. Cancellation fees will be applied to your card on file. Furthermore, failure to comply with this policy may result in the cancellation of all future scheduled appointments.
Cancellations and reschedules can easily be made on the Pocket Salon App, or by logging into your account online https://parisparker.com/about/guest-care/ or by Text/Call 877.TRU.GIFT any Paris Parker Salon and Spa locations.
Q: How do I make a new appointment?
A: Our online booking system is open – you can make an appointment here. For the quickest service we recommend making new appointments online at parisparker.com or on the Pocket Salon app.
The app is available in the App Store and gives you the ability to pick the date and times that work best for you.
Our guest service center is also available: call or text 877.TRU.GIFT if you prefer to make an appointment that way.
Q: What can I expect when I arrive for my first salon appointment?
A: Upon arrival, waiting areas are now open for use, as long as social distancing measures are observed.
Once inside, we’ll guide you to a sanitization station before your service begins.
Q: What spa services are currently being offered?
A: Currently we are offering massages, facials, waxing services and lash services. We are also offering limited makeup services.
Q: What can I expect when I arrive for my first spa appointment?
A: Upon arrival, waiting areas are now open for use, as long as social distancing measures are observed.
Once inside, we’ll guide you to a sanitization station before your service begins.
Your service provider will greet you and guide you directly to your treatment room within the spa. We’ll leave you to get changed and comfortable, then come back in and perform your services.
Q: How will you use technology to limit interactions?
A: Going forward, we ask our guests to download the Pocket Salon app to prepare for your appointment. Pocket Salon gives you VIP access to view, confirm, and manage your visit with us. On appointment day, check yourself in, add products to your cart, tip your provider(s) and checkout in a couple of taps. If you’re unable to download the app, we will have a greeter on-site to support you.
We’ve moved to contactless payment, we will be a cashless salon and will store your credit card securely on file for future visits.
Q: What personal protection protocols and safety measures are you taking?
A: We’ve implemented personal protection protocols including masks, gloves and sanitized capes for every service, both in the salon and spa. We’ll have a mask available for you, should you not have one when you arrive, and kindly ask that you keep your mask on for the duration of your visit with us, with the exception of any services that require contact with the mouth area.
All tools, stations, chairs, seating areas and doors will be sanitized between each guest. In the salon, linens are changed after each guest and all tools and machines will be disinfected after each use. Service providers will wear masks at all times throughout your service.
The salons and spas will be thoroughly cleaned and disinfected each day.
Q: What social distancing measures are you taking?
A: We’re offering new hours of operation and schedules designed to adhere to social distancing requirements. We are now operating at 75% occupancy, which reduces the number of clients in our salons at a time.
Guests are now welcome into the salon to book appointments and enquire about walk-in availability. We do still ask that you limit your party at your appointment to as few as possible so we can observe occupancy regulations. We love meeting your friends, family and children, however, will not be able to accommodate additional visitors at this time. Guests may also come in to purchase retail products, but all safety measures, including occupancy limits, will be observed.
Safety and sustainability are core to who we are. For this reason, we have added a $5 fee that goes toward both recycling and sanitation. In addition to working with Green Circle to recycle paper, plastic, hair color, hair and metals; we’ve added providing masks for our staff and guests as well as regular and thorough deep cleans to keep both staff and clients safe. This fee covers both—and we thank you for your understanding.
For 30 years we’ve been ever-evolving and committed to surviving and thriving during times of crisis. Our promise is to take every possible precaution to keep our clients and staff safe.
Have questions? Be in touch! We can’t wait to see you, it’s time to get your #ParisParkerGoodHairDay back!